You can contact us in a variety of ways. By email, chat or hotline, in German or in English – our specialists are there to help you.
Our hotline offers personalised information and advice, in German or English, on the following topics:
1) Job search, work and careers
2) Recognition of foreign vocational qualifications
3) Entry and residence
4) Learning German
Due to the current COVID-19 crisis, our hotline is currently closed. Your inquiries sent to us via contact form will still be answered. At the moment longer processing times apply. We kindly ask for your understanding.
Calls from a landline in Germany are subject to the normal charges. Charges for mobile telephone calls may differ. Calls from abroad are subject to the international charges applicable under your plan.
The hotline is part of the German government’s strategy for responding to Demographic change and is operated jointly by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA) under a cooperative arrangement among the Federal Ministry for Economic Affairs and Energy (BMWi), the Federal Ministry of the Interior (BMI), the Federal Ministry of Education and Research (BMBF) and the Federal Employment Agency (BA). It supplements existing services at www.make-it-in-germany.com, www.anerkennung-in-deutschland.de, www.bamf.de, www.arbeitsagentur.de and www.zav.de.
The "Hotline Working and Living in Germany" allows you to ask more detailed questions related to your personal situation, going beyond the information that is available from other sources. It is your main information hotline, and is operated jointly by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA).
Both the BAMF and the BA attach great importance to protecting the privacy and personal rights of each individual. Please note the following:
When you call the hotline, your case is assigned to one of four categories and will be handled by either the BAMF or the BA, whichever is more appropriate:
- Job search, work and career (BA)
- Recognition of foreign credentials (BAMF)
- Entry and residence (BAMF)
- Learning German in Germany or abroad (BAMF)
To make sure that you receive the best possible service, your call may be transferred from one agency to the other. If your call cannot be transferred to a staff member at the BAMF or the BA, an agent will take down your personal information (full name, email address and telephone number) and make a note of the issue you are calling about, then send an email with that information to the appropriate colleague at the BAMF or the BA. All information is sent through encrypted email.
The information you provide is gathered, used and processed by the BAMF and the BA solely for the purpose of offering advice to you through the telephone hotline. It will not be passed on to third parties. You are not required to provide information to the BAMF or the BA. Your data will be promptly deleted .
You may print out and save this privacy notice, for example by using your browser’s “save” function.