Availability
Our “Working and Living in Germany” hotline is available via telephone by calling the following number: +49 30 1815 – 1111
If you have questions regarding the recognition of foreign qualifications, entry and residence, as well as learning German in Germany and abroad, you can contact the hotline at the following times (CET):
Monday: 9 am – 12 pm
Tuesday: 9 am – 12 pm
Wednesday: 1 pm – 4 pm
Thursday: 1 pm – 4 pm
Friday: 9 am – 12 pm
For questions on the topics of job search, work and career, the hotline is available from Monday to Thursday from 9 am to 4 pm and on Friday from 9 am to 12 pm (CET).
Please note that our hotline is closed on the following days:
• 03/10/2024 (Germany Unity Day)
• 01/11/2024 (All Saints’ Day)
• 25/12/2024 (Christmas Day)
• 26/12/2024 (Saint Stephen’s Day)
Telephone charges
Calls from a landline in Germany are subject to the usual charges. Charges for mobile telephone calls may differ. Calls from abroad are subject to the international charges applicable under your plan.
Privacy notice
The “Working and Living in Germany” is operated by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA).
Both the BAMF and the BA attach great importance to protecting the privacy and personal rights of each individual. Please note the following:
When calling the hotline, your case is assigned to one of four categories and will be handled by either the Federal Office for Migration and Refugees (BAMF) or the Federal Employment Agency (BA), whichever is more appropriate:
- Job search, work and career (BA)
- Recognition of foreign credentials (BAMF)
- Entry and residence (BAMF)
- Learning German in Germany or abroad (BAMF)
To make sure that you receive the best service possible, your call may be transferred from one agency to the other. If your call cannot be transferred to a staff member at the BAMF or the BA, an agent will take down your personal information (full name, email address and telephone number) and make a note of the issue you are calling about, then send an email with that information to the appropriate colleague at the BAMF or the BA. All information is sent via encrypted email.
The information you provide is gathered, used and processed by the BAMF and the BA solely for the purpose of offering advice to you through the telephone hotline. It will not be passed on to third parties. You are not required to provide information to the BAMF or the BA. Your data will promptly be deleted.
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