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Do you prefer a personal conversation? Feel free to ask your questions to the experts on the "Working and Living in Germany" hotline.


Important notice

Unfortunately, the hotline, operated by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA), is often occupied due to the great interest in our topics. Written enquiries to the hotline cannot be processed promptly at the moment either.


The hotline is available from 9 am to 4 pm CET, Monday through Thursday, and Friday from 9 am to 12 pm CET under the following telephone number:

Hotline: +49 30 1815 - 1111

Contact us

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Status: Default

Please note that the hotline is not staffed on the following days:

  • 03.10.2024 (German Unity Day)
  • 01.11.2024 (All Saints' Day)
  • 25.12.2024 (Christmas Day)
  • 26.12.2024 (Boxing Day)

Telephone charges
Calls from a landline in Germany are subject to the usual charges. Charges for mobile telephone calls may differ. Calls from abroad are subject to the international charges applicable under your plan.

Responsible agencies
The hotline is part of the German government’s strategy for responding to demographic change and is operated jointly by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA) under a cooperative arrangement among the Federal Ministry for Economic Affairs and Climate Action (BMWK), the Federal Ministry of the Interior (BMI), the Federal Ministry of Education and Research (BMBF) and the Federal Employment Agency (BA).  It supplements existing services at,,, and

Privacy notice

The "Working and Living in Germany" hotline allows you to ask more detailed questions related to your personal situation, going beyond the information that is available from other sources. It is your main information hotline and operated jointly by the Federal Office for Migration and Refugees (BAMF) and the Federal Employment Agency (BA).

Both the BAMF and the BA attach great importance to protecting the privacy and personal rights of each individual. Please note the following:

When calling the hotline, your case is assigned to one of four categories and will be handled by either the BAMF or the BA, whichever is more appropriate:

  1. Job search, work and career (BA)
  2. Recognition of foreign credentials (BAMF)
  3. Entry and residence (BAMF)
  4. Learning German in Germany or abroad (BAMF)

To make sure that you receive the best service possible, your call may be transferred from one agency to the other. If your call cannot be transferred to a staff member at the BAMF or the BA, an agent will take down your personal information (full name, e-mail address and telephone number) and make a note of the issue you are calling about, then send an e-mail with that information to the appropriate colleague at the BAMF or the BA. All information is sent via encrypted e-mail.

The information you provide is gathered, used and processed by the BAMF and the BA solely for the purpose of offering advice to you through the telephone hotline. It will not be passed on to third parties. You are not required to provide information to the BAMF or the BA. Your data will promptly be deleted.

You may print out and save this privacy notice, for example by using your browser's "save" feature.

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