Secretario de reclamaciones

We are looking for a talented Warranty Analyst to join our team specializing in Service for Cummins in Nuernberg, Bayern, Germany.

In this role, you will make an impact in the following ways:

• You will become part of the current product engineering team and acting as our warranty adjudicator for the eMobility traction products
• After a period of training and collaboration with our various departments he/she will grow in his role
• You will be the central point of contact for warranty decisions for the eMobility traction products (motors, inverters, eAxles, …) for international customers
• You will work closely together with other departments within the organization (Quality, Order Management, Repair shop, Operations, …)
• Based on this collaboration you’ll build up a good technical knowledge of our products. This knowledge is an asset for making warranty decisions and writing the accompanying reports.
• Based on the technical findings of the external and internal stakeholders you will prepare the final warranty decision towards customers
• You will manage the different warranty claim contracts for multiple international customers
• You will Participate in continuous improvement efforts and standard work development for the warranty decision making team
• Sporadically you will support the current product support team with diagnostic investigations on products, vehicles and systems.
• You put safety in everything with the objective of injury free living.

To be successful in this role you will need the following:

• You hold minimum a bachelor’s or master’s degree in industrial engineering or electro-mechanical engineering or equivalent field service engineering work experience.
• Proven technical experience (electric motors, inverters, automotive, …)
• Proven automotive experience and warranty handling experience
• Proven experience in automotive and handling of warranty claims
• Basic to intermediate level of relevant work experience is preferred. Prior experience in a technical role is preferred.
• Understanding of automotive, automation, electro mechanics, electricity is a plus.
• Excellent verbal and written communication and conversation skills (German and English)
• You are able to use this skill to translate the technical findings into an understandable technical report for the customer.
• Proven capability to build effective formal and informal relationships inside and outside the organization.
• Commitment to holding self and others accountable to meet appointments and deadlines.
• Demonstrated initiative in actively seeking new ways to grow and be challenged using both formal and informal development channels.

Education/ Experience:

• College, university or equivalent required or equivalent experience required.
• Intermediate level of relevant work experience, including Call Center Representative experience, required.

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