Responsable - Service à la clientèle (commercial)

What to Expect

As a Customer Support Advisor / Tesla Support Advisor (German / Hungarian), you will be part of an international team that puts our customers first. In addition to technical expertise, you bring strong communication skills to the table. In this full-time role, you will be responsible for providing outstanding support to our existing German customers regarding our vehicles and services — delivering an exciting, memorable, and premium experience.We offer

• Career Development and Training: At Tesla, you’ll have the opportunity to grow both personally and professionally through regular performance reviews, targeted training programs, and further education opportunities (e.g. high-voltage training, management development programs).
• Company Culture: Experience our inspiring company culture, where innovation, teamwork, and passion are at the core of everything we do.
• Innovative Projects and Technologies: Be part of groundbreaking projects and technologies that are shaping the future of the automotive industry and sustainable energy.
• Compensation and Benefits: You can expect a competitive compensation and benefits package, which includes Tesla stock or a cash award, access to our Corporate Benefits Program, 30 vacation days, a 13th-month salary, as well as the option for a company pension plan and a subsidy for the Deutschlandticket.
• Dedicated Team and Positive Work Environment: Work in a passionate and motivated team characterized by strong collaboration and a great atmosphere. Join us in driving a more sustainable future and advancing renewable energy.

What You’ll Do

• Communication skills: You are attentive and communicative, able to quickly and effectively handle complex customer inquiries both verbally and in writing.
• Assessment and resolution: You identify customer needs and work creatively and proactively to resolve roadside assistance, technical, and general support requests.
• Support: You respond promptly to customer concerns via phone, SMS, and email, always maintaining a solution-oriented approach for various customer types.
• Coordination: You evaluate customer needs and requests, ensuring timely and efficient escalation when necessary.
• Documentation: You use our software and tools to maintain accurate records of support cases and communications.
• Continuous improvement: You consistently strive to enhance customer service to optimally support our existing and potential customers and ensure quality.

What You’ll Bring

• Digital literacy: You work with various systems and can easily switch between them.
• Customer service: You enjoy interacting with diverse customers over the phone, act with patience and a service-oriented mindset, and are accustomed to addressing different customer needs.
• Team player: You like working in a team, share knowledge, contribute to the team’s success, and are willing to support occasionally on weekends (once a month).
• Versatile and adaptable: You thrive in a fast-changing, dynamic environment, can effectively prioritize tasks, and manage multiple workflows simultaneously.
• Language skills: You have fluent communication skills in German (C1+), Hungarian, and English (B2+), both written and spoken.
• Eligibility: You hold a valid work permit for Germany and ideally live in or around Berlin.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.

Apply at: https://www.tesla.com/careers/search/job/252326?source=BA

Nos offres d'emploi s'adressent toujours à toutes les personnes capables de travailler, quels que soient leur âge, leur sexe, leur origine, leur orientation sexuelle, leur handicap, leur religion et leur idéologie, etc. Les candidats sont exclusivement sélectionnés sur la base de leurs qualifications. Les erreurs dans les informations données et l'orthographe sont réservées.