Anwendungsberater/in

Essential Job Functions

• Assist customers in planning, configuring, and selecting appropriate systems.
• Prepare technical quotations and application-specific solution concepts in close collaboration with Sales and Product Management
• Conduct customer training, presentations, and workshops for users
• Attend trade shows to market our products together with Sales
• Provide marketing material (photos, brochures, manuals etc.)
• Provide technical application consultation and support to national and international customers in physiological and cardiological as well as respiratory research applications, with a focus on anesthesia and isolated organ systems of laboratory animals (for example Langendorff or EVLP Ex-Vivo Lung Perfusion modelsl)
• Analyze and resolve technical and application-related issues in-house and at customer sites
• Manage incoming customer claims in collaboration with production, purchasing, R&D and product management
• Support the production team in the assembly and preparation of systems to ensure optimal performance and quality
• Test, inspect, and perform final preparation of systems before shipment, including quality assurance and functional verification
• Install systems on-site at customer facilities, both domestically and abroad
• Provide feedback from customer applications to R&D and contribute to product improvement
• Document customer feedback, test results, and technical adjustments to continuously enhance the company's system solutions

 Skills and Abilities required

• Experienced in sales and customer relationship management
• Strong customer orientation and excellent communication skills
• Precise, structured, and self-directed work style
• Technical understanding and keen attention to quality
• Team spirit and ability to collaborate across departments, especially with production and R&D
• Hand-on mentality
• Excellent written and spoken German and English skills

Bonus Skills and Experience

• ~5 years of experience in life sciences or comparable fields
• Solid knowledge of physiological and cardiological measurement systems
• Experience in animal-based experimental research and laboratory processes
• Practical experience with instrumentation, software control systems, and device calibration

Education and Experience and/or equivalent

• University or University of Applied Sciences degree in Medical Engineering, Biotechnology, Bioengineering, or a comparable scientific-technical discipline

Travel:

• Willingness to travel national and international is required

Unsere Stellenausschreibungen richten sich stets an alle berufsfähigen Menschen, unabhängig von Alter, Geschlecht, Herkunft, sexueller Orientierung, Behinderung, Religion und Weltanschauung etc. Die Bewerberauswahl erfolgt ausschließlich qualifikationsorientiert. Irrtümer in den Angaben und der Schreibweise vorbehalten.