IT-Kundenbetreuer/in

Software Support Specialist (m/f/d)
To reinforce our Software Support team, we are looking for a Software Support Specialist (m/f/d).

What does our product portfolio look like?

Our best-known product is Spaix® – a selection and configuration solution for centrifugal pumps. In addition, we run the impeller.net internet portal. Further components include a calculation software for friction loss as well as solutions for mixers, valves and fittings.

Our products can run locally or via network installation on computers, or as web application in a browser. They are also available as web service.

What are your responsibilities?

As a Software Support Specialist, you are the interface between our customers and the software development.

Key areas of activity:

Technical software support for our national and international customers in German and English language
Structured processing of support cases, including analysis, recording, processing, tracking and verification using our tracking system
Advising and supporting customers in the recording and organization of technical data in our software as well as in the configuration of software functions
Conducting in-house training as well as on-site training at the customer’s location
Technical documentation incl. writing of help texts, creation of manuals as well as creation of help systems for our customers

Which skills and degrees should you have?

Apprenticeship or studies in the field of computer science or in the technical field
Technical understanding of problems in mechanical engineering or technical building equipment
Basic knowledge of programming and XML is an advantage
Very good language skills in German and English are mandatory
Pleasure in interacting with customers and desire to prepare and convey information in such a way that our customers have a clear added value
Experience in the software environment is desirable
Distinct ability to work in a self-organized manner

What do we offer in exchange?

A modern workplace with adequate salary
An independent work area with autonomous project implementation
An interesting and versatile job with international character
A pleasant working atmosphere in a motivated team; lived open-door policy
Full-time employment with flexible working time management, partly possible in the home office
Employer-financed company pension scheme as well as capital-forming benefits
Regular team building events such as company celebrations and summer parties
Offers for professional and personal development; latest subject-specific reading
Free hot drinks and water along with fresh fruit

That sounds great? Send us your application!

Please send your application documents (PDF files only!) with reference number X4-10 to the attention of Mr. Jens-Uwe Vogel to personal@vsx.net. Should you have any questions, please do not hesitate to call us at+49 (351) 89951-0. Our Privacy Policy is available via the following link: https://www.vsx.net/en/data-protection-declaration/.

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